Refund Policy

Items Outside the Voluntary Return Program

The documented approach of touchlandliac is as follows: the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; as a related safeguard, custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience.

Before and After Dispatch

The operating rule used by touchlandliac is straightforward: a shipped order moves to the rules stated in the Refund Policy; additionally, cancellation requests are accepted while the order remains unshipped.

Return Shipping Responsibility

Customers dealing with touchlandliac should understand that the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods; where relevant, the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged.

Where Approved Returns Go

In administering this policy, touchlandliac confirms that the return authorization controls if it names a different merchant-managed location; as a related safeguard, the default return address is 37 Mann St, Bellingham, Massachusetts, 02019, United States.

When Approved Funds Are Returned

In administering this policy, touchlandliac confirms that issuer processing after the store sends the refund is outside the merchant's direct control; for completeness, once approved, the refund is issued to the original payment method within 5-10 business days; at the same time, returned merchandise is inspected when it reaches the authorized return location.

Restocking Fee: None

Under this policy at touchlandliac, no restocking fee is charged for an approved return or exchange.

Your 30-Day Choice

The documented approach of touchlandliac is as follows: a no-reason return may be requested within 30 days after the customer receives the order; as a related safeguard, customers may choose an exchange instead of a return within the stated period.

Return Authorization Steps

To state the position of touchlandliac precisely, authorization includes a merchant-funded label or equivalent free return arrangement; items must not be sent until return authorization has been issued; at the same time, the request must begin through support@touchlandliac.shop or 610-390-5995.

How to Reach the Merchant

To state the position of touchlandliac precisely, the merchant location and standard authorized-return address is 37 Mann St, Bellingham, Massachusetts, 02019, United States; for completeness, the responsible brand and store name is touchlandliac; at the same time, the store telephone number is 610-390-5995; for completeness, customer correspondence may be sent to support@touchlandliac.shop.

Free Return Label

For every approved no-reason return, exchange, damage claim, defect, wrong item, or missing-item claim, the merchant pays return shipping and provides a free prepaid return label.